ResProAI Terms of Service

ResProAI operates TWO DISTINCT SMS messaging programs:

• Direct B2B Communications: Messages sent directly from ResProAI to our business clients regarding account management, service updates, support communications, and platform notifications.
• White-Label Messaging Services: Messages sent by ResProAI on behalf of our multifamily property management clients to their prospects, residents, and customers. In this capacity, ResProAI acts as a messaging service provider, sending communications that identify as the property management client (apartment community, residential property, etc.).

For Direct B2B Communications: By providing your mobile phone number during account registration or service setup, you expressly consent to receive SMS text messages from ResProAI regarding your account, services, billing, support, and important platform updates. Opt-in is collected via web forms, account registration pages, or service agreements with a dedicated checkbox for SMS consent.

For White-Label Messaging Services: When prospects or residents interact with our clients' chat widgets, web forms, scheduling tools, or other communication interfaces powered by ResProAI technology, they provide explicit consent to receive SMS messages from the property management client. This opt-in includes:

• Clear disclosure that providing their mobile number constitutes consent to receive text messages
• Identification of the property or apartment community they will be communicating with
• Information about message frequency, standard messaging rates, and opt-out procedures
• Timestamped records of consent maintained by ResProAI on behalf of the property management client

All opt-in mechanisms comply with the Telephone Consumer Protection Act (TCPA), CTIA Messaging Principles and Best Practices, Cellular Telecommunications and Internet Association guidelines, A2P 10DLC registration requirements, and all applicable federal and state regulations.

Messages may include, but are not limited to:

For Direct B2B: Account notifications, billing reminders, service updates, platform announcements, customer support communications, security alerts, and appointment confirmations related to your ResProAI account.

For White-Label Services: Leasing inquiries and responses, appointment scheduling and reminders, maintenance request updates, move-in/move-out coordination, community announcements, payment reminders, resident services, and customer support on behalf of the property management client.

Message frequency varies based on your service usage, account activity, appointment schedule, and the specific services you have requested or subscribed to. You may receive multiple messages per week during periods of active service usage. For white-label services, message frequency depends on the interaction level between the resident/prospect and the property management client.

You can cancel SMS service at any time. To unsubscribe:

• Text "STOP", "END", "CANCEL", "UNSUBSCRIBE", or "QUIT" to the phone number that sent you the message
• You will receive a confirmation message confirming your opt-out request
• Following confirmation, you will no longer receive SMS messages from that number
• For white-label services, opting out will stop messages from that specific property/community only

To re-subscribe after opting out, you must opt in again through the same method as your initial consent (web form, account settings, or contact with the property management client).

Note: Opting out of SMS messages does not terminate your account or affect other communication preferences such as email notifications.

For assistance with the messaging program:

• Reply "HELP" or "INFO" to any message for automated assistance
• Contact ResProAI directly at nick@resproai.com
• For white-label services, contact the property management office directly using the contact information provided in their messages

Standard message and data rates may apply for all messages sent to you and from you. Message frequency varies. For questions about your text plan or data plan, contact your wireless carrier. ResProAI is not responsible for any charges incurred from your wireless carrier.

Our SMS programs are compatible with all major U.S. wireless carriers including AT&T, T-Mobile, Verizon, Sprint, U.S. Cellular, and most regional and prepaid carriers. Carriers are not liable for delayed or undelivered messages. Message delivery may be affected by factors outside of ResProAI's control, including network congestion, device compatibility, or carrier-level filtering.

You must be 18 years or older (or the age of majority in your jurisdiction, whichever is greater) to participate in our SMS programs. By opting in, you represent and warrant that you meet this age requirement.

ResProAI maintains full compliance with A2P (Application-to-Person) 10DLC messaging requirements as mandated by U.S. wireless carriers. Our messaging campaigns are registered with The Campaign Registry (TCR) and undergo carrier vetting processes. We maintain:

• Registered brand identity with carrier networks
• Approved use case campaigns for each type of messaging
• Documented opt-in mechanisms and consent records
• Compliance with throughput limits and content guidelines
• Regular monitoring and audit procedures

The only permitted sharing of SMS opt-in data is with:

• SMS aggregators and telecommunications providers: Solely for the technical purpose of delivering messages you have consented to receive
• Service providers supporting message delivery: Customer service platforms, security/fraud prevention tools, and technical infrastructure providers, all of whom are contractually bound to confidentiality and prohibited from using data for their own purposes

All other use cases, data sharing scenarios, and business operations explicitly exclude text messaging originator opt-in data and consent. This data is segregated, protected, and maintained with the highest level of confidentiality and security.

When ResProAI provides white-label messaging services to property management clients:

• ResProAI acts as a messaging service provider/processor on behalf of the property management client
• Messages identify as originating from the property/apartment community, not ResProAI
• The property management client is responsible for the content accuracy and compliance of their messages
• ResProAI maintains opt-in records and technical compliance infrastructure
• Both ResProAI and the property management client share responsibility for TCPA and A2P compliance
• ResProAI provides locally-provisioned phone numbers for each property/community

As part of our website design and development services, ResProAI may register domain names or accept domain transfers on behalf of clients. When we provide this service:

• ResProAI registers the domain in our name but holds it in trust for the client
• The client is the beneficial owner of the domain and has full rights to the domain name
• ResProAI acts solely as the registrant of record for administrative convenience
• The client retains all ownership rights, control, and decision-making authority over the domain

For clients who engage ResProAI for website design and development services, we typically cover the cost of domain registration for the first year as part of our service offering. This initial year domain registration fee is included in your website development service package at no additional cost to you.

Beginning with the second year of domain registration and for each subsequent year:

• ResProAI will pass through the actual domain renewal cost to the client at cost with no markup or profit
• The renewal fee is the exact amount charged by the domain registrar (GoDaddy, Namecheap, Google Domains, etc.)
• ResProAI does not operate domain registration as a profit center — we charge only what we are charged
• Clients will be invoiced annually for domain renewal approximately 30-60 days before the renewal date
• Payment is due before the renewal date to prevent domain expiration and service interruption

Domain renewal costs vary by domain extension (.com, .net, .org, etc.) and registrar pricing, which may change annually. Current typical renewal costs range from $12-$20 per year for common extensions like .com, but specialty extensions may cost more.

Clients have the absolute right to transfer their domain to their own registrar account or to a different service provider at any time:

• Clients may request domain transfer at any time by providing written notice to nick@resproai.com
• ResProAI will provide all necessary transfer authorization codes (EPP codes/auth codes) within 3-5 business days
• ResProAI will unlock the domain and cooperate fully with the transfer process
• There is no fee charged by ResProAI for domain transfers to clients (registrar transfer fees may apply)
• Upon transfer, the client assumes all responsibility for domain management, renewal, and associated costs

While ResProAI holds the domain registration on the client's behalf:

ResProAI is responsible for: Processing renewal payments (once client funds are received), maintaining accurate WHOIS information, managing DNS settings as requested by client, and providing domain administration support.

Client is responsible for: Ensuring timely payment of annual renewal fees, providing accurate contact information for domain registration, notifying ResProAI of any desired changes to domain settings, and maintaining compliance with domain registration requirements.

If domain renewal fees are not paid by the renewal date:

• The domain may enter a grace period (typically 30-45 days) during which it can still be renewed
• After the grace period, the domain may enter redemption status, requiring additional fees to recover
• If not renewed, the domain will eventually be released and may be purchased by third parties
• ResProAI is not responsible for domain loss due to client non-payment of renewal fees
• ResProAI will make reasonable efforts to notify clients of upcoming renewals but is not liable for notification failures

To avoid service interruption, clients should ensure payment is received at least 15 days before the domain expiration date.

In the event of any dispute regarding domain ownership or control:

• ResProAI recognizes the client named in the original service agreement as the rightful domain owner
• ResProAI will transfer the domain to the client upon request, provided all outstanding fees are paid
• ResProAI will not transfer domains to third parties without written authorization from the client
• ResProAI may withhold domain transfer if there are unpaid balances for services or domain fees

Domain registrations are subject to the terms and policies of the third-party domain registrar (such as GoDaddy, Namecheap, or Google Domains). Clients acknowledge that:

• Domain registrations are governed by ICANN policies and registrar-specific terms
• Registrar terms may change, affecting renewal costs or domain policies
• ResProAI has no control over registrar policies or fee structures
• Clients can request information about which registrar holds their domain at any time

User Content and communications must not:

• Contain material that is defamatory, obscene, indecent, abusive, offensive, harassing, violent, hateful, inflammatory, or otherwise objectionable
• Promote sexually explicit, pornographic material, or violence
• Contain discriminatory content based on race, color, sex, religion, nationality, disability, sexual orientation, gender identity, marital status, or age
• Infringe any patent, trademark, trade secret, copyright, or other intellectual property rights
• Violate legal rights (including privacy and publicity rights) of others
• Promote illegal activity or assist any unlawful act
• Impersonate any person or misrepresent your identity or affiliation
• Give the impression that content emanates from or is endorsed by ResProAI if this is not the case

ResProAI does not endorse User Content and accepts no liability for User Content. We reserve the right to remove, edit, or refuse to post any User Content that violates these Terms or that we deem inappropriate for any reason.

All content, features, and functionality available through the Services (including all software, designs, text, graphics, logos, images, audio, and trademarks) are the exclusive property of ResProAI and/or our affiliates or licensors and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws.

The Services are provided solely for your personal or internal business use in accordance with these Terms. You may not:

• Modify, copy, reproduce, republish, upload, post, transmit, translate, sell, create derivative works, exploit, or distribute any content from the Services without explicit authorization
• Use automated systems (bots, scrapers, spiders) to access or collect data from the Services
• Remove, alter, or obscure any copyright, trademark, or other proprietary notices
• Reverse engineer, decompile, or disassemble any software or technology used in the Services

For month-to-month service plans, you may terminate Services by submitting a 30-day written notice to nick@resproai. Annual or contract-based plans are subject to the terms specified in your service agreement.

ResProAI reserves the right to suspend or terminate your access to the Services, with or without notice, if:

• You violate these Terms or any applicable law
• You engage in conduct that we deem inappropriate, harmful, or unlawful
• Your account has been inactive for an extended period
• You fail to pay fees when due
• Providing Services to you would create legal or regulatory liability for ResProAI

Upon termination of your account:

• You must immediately cease all use of the Services
• ResProAI may delete your account data after a reasonable retention period
• You remain liable for all fees incurred prior to termination
• Sections of these Terms that by their nature should survive termination will remain in effect

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

To the fullest extent permitted by applicable law, ResProAI disclaims all warranties, including:

• Implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement
• Warranties arising from course of dealing, usage, or trade practice
• Warranties that the Services will be uninterrupted, error-free, or secure
• Warranties regarding accuracy or reliability of content, data, or information

While ResProAI has made efforts to provide accurate information and reliable Services, we assume no responsibility for errors, omissions, or inaccuracies. We do not guarantee that the Services will meet your specific requirements or expectations.

The Services may contain links to third-party websites, integrations, or services. ResProAI does not endorse, control, or assume responsibility for any third-party content, products, services, or privacy practices. You access third-party services at your own risk.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RESPROAI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

• Your access to or use of (or inability to access or use) the Services
• Any conduct or content of any third party on or through the Services
• Unauthorized access, use, or alteration of your transmissions or content
• Service interruptions, errors, or technical failures
• Any messages that are delayed, undelivered, or incorrectly delivered

ResProAI's total liability for all claims arising from or related to the Services shall not exceed the amount you paid to ResProAI in the twelve (12) months preceding the claim, or $100 if you have not made any payments.

These Terms, together with our Privacy Policy and any applicable service agreements, constitute the entire agreement between you and ResProAI regarding the Services and supersede all prior agreements and understandings.

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

ResProAI's failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.

You may not assign or transfer these Terms or your rights hereunder without ResProAI's prior written consent. ResProAI may assign these Terms without restriction, including in connection with a merger, acquisition, or sale of assets.